Privacy Policy

At Home Help Remodeling LLC ("Company," "we," "our," or "us"), operating under Maryland Home Improvement Commission (MHIC #157832), we apply an engineering-grade standard of precision and transparency to both our physical residential builds and our digital user privacy frameworks. This Privacy Policy details the exact parameters regarding how personal telemetry, jobsite details, and communication data are collected, protected, and managed across HomeHelpRemodeling.com and our client intake channels.

1. Telemetry & Scope Information We Collect

To generate fixed-scope estimates, manage material logistics, and execute master-level contract oversight, we collect personal information explicitly provided during your project intake or consultation request:

• Identity & Contact Data: Legal name, primary phone number, residential jobsite address, and preferred email address.
• Project Parameters: Property blueprints, square footage requirements, finish specifications (e.g., flooring, painting, trim), material selections, and estimated budget targets.
• Digital Technical Telemetry: Anonymized IP addresses, browser types, device identifiers, and site interaction metrics captured via essential cookies to ensure secure digital session management.

2. Operational Use of Information

Client information is utilized strictly to fulfill active contracting requirements. We do not broker, rent, or monetize client records. Your data is used exclusively to:

• Formulate itemized, fixed-scope takeoff proposals and project timelines.
• Schedule on-site walk-throughs, material deliveries, and trade execution under direct MHIC oversight.
• Process transactional documentation including project milestones, change orders, and invoices.
• Provide direct jobsite status notifications and mandatory warranty support records.

3. Mobile & SMS Communication Safeguards

By submitting a project consultation form or calling our intake line, you consent to receive direct transactional communications (calls or texts) regarding your estimate, jobsite setup, or schedule resets. Message frequency depends on active project status. Standard carrier message and data rates may apply. You may opt out of SMS updates at any time by replying "STOP."

4. Secure Service Infrastructure

We share relevant project telemetry strictly with vetted service providers operating under contractually enforced confidentiality standards necessary to deliver our services, including:

• Encrypted website hosting and digital database platforms.
• PCI-compliant digital payment gateways and accounting software.
• Direct logistics channels strictly for material supply fulfillment to your jobsite.

5. Data Security & MHIC Compliance Retention

We enforce 256-bit SSL encryption across all digital form submissions and maintain restricted access protocols for stored records. In accordance with Maryland law and MHIC regulatory standards, project scope contracts, change orders, and customer warranty records are securely retained for the minimum statutory period required to honor statutory warranties and tax audit requirements.

6. Client Rights & Direct Contact

You retain the right to inspect, update, or request the deletion of your personal contact records (excluding legally mandated contracting and tax records). For privacy inquiries or data requests, contact our operations office directly:

Home Help Remodeling LLC
MHIC #157832 Licensed General Contractor
Towson & Greater Baltimore, MD
Direct Phone: (410) 240-8737
Direct Email: HomeHelpRebuild@gmail.com